Disaster Frontline Supervisor and Simulation

---

Disaster Frontline Supervisor: The purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high quality client service and to create a climate that promotes worker satisfaction. 

Upon completion, participants will be able to:

§    Identify the roles and responsibilities of a supervisor on a disaster relief operation.

§    Describe the supervisor’s role in building a team and creating worker satisfaction.

§    Identify what it takes to organize and lead a work unit.

§    Recognize situations and behaviors that require feedback, coaching or corrective measures.

Disaster Frontline Supervisor Simulation: The purpose of the simulation is to provide participants an opportunity to practice their supervisory knowledge and skills in leading teams that deliver high quality service and to create a climate that promotes worker satisfaction.

Upon completion, participants will be able to:

§    Provide workers with appropriate assignments and build an effective team.

§    Practice coaching and giving feedback to workers in a variety of situations.

§    Describe ways to maintain team morale and worker satisfaction.

§    Practice communicating change in a positive manner.

§    Describe the considerations in providing an effective performance evaluation.

 PREREQUISUITES: Applicants should have the training and experience equivalent to a Service Associate in an activity in which she or he expects to become a supervisor.

Disaster classes are offered by the American Red Cross Western Wisconsin Chapter at NO COST.  Participants are responsible for lunch meals for all day classes. 

To register, please contact 715-834-4182 or 1-800-261-4182 or e-mail Jenny Legaspi at legaspij@redcrossww.org. 

You must pre-register to participate in the class.